Order quantities

  • Products are palletised*
  • Minimum order quantity per SKU (specific product dimension) is a single pallet as part of a full load
  • A full load comprises any mix of 18 pallets of products that appear in this Dealer Product Guide
  • Made-to-order products are available subject to lead time and minimum order quantities.



  • Deliveries are made in 40’ High Cube containers, ie., 18 pallets in total or equivalent in loose packs* on some Rock products
  • Terms are based on full load deliveries - see your ‘customer terms confirmation’ (CTC) document
  • Lead time for standard products is typically 25 days**
    • following credit clearance / receipt of approved letter of credit
    • from acknowledgement of receipt of order
    • some destinations may have a longer lead time - please enquire
  • Prices are offered on the basis of CIF or CFR - see your CTC for clarification. Other delivery options may be available on request.

Customer Service

  • Orders can be placed by sending your purchase order to the email address below
  • Purchase orders should include the following information:
    • Unique purchase order number
    • Product codes (please the product guide)
    • Product names (please see the product guide)
    • Price (please see your CTC)
    • Quantities required in pallets for Glass products or packs for Rock products*
    • Port of delivery
    • Contact name and telephone number
  • Customer Services are available between 08.30-17.00 (GMT) Monday-Friday to assist with orders, delivery queries or pro-forma invoices.

Telephone: +44 1744 766 767

Email: export.sales@knaufinsulation.com

Technical support

Knauf Insulation offers advice on all products and solutions through the Technical Support Team who provide free, expert advice for stockists, dealers, architects and professional end-users in the construction industry. The Technical Support Team is available 08.30-17.00 (GMT) Monday to Friday. Emails will usually be answered within 24 hours.

Telephone: +44 1744 766 666

Email: technical.uk@knaufinsulation.com